The receptionist can be reached by telephone from 10h00 and is present every day from 15h until the restaurants close. (between 22h00-23h00)
Attention: during the day the buildings’ public places and the restaurant wing, are closed off until the receptionist is present.
Check-in is available each day from 15:00.
Late Check-in Options:
If you are planning on arriving after 21:00, we would kindly ask for you to inform us before you arrive so we can be on-hand to assist with your check-in.
Arrivals between 21:00 and 23:00: No additional charges, simply inform us of the time you expect to arrive.
Arrivals between 23:00 and 00:00: No additional charges. However, the front door may be closed if the restaurant is closed. This is a security measure. Call 0032 9 384 37 87 on arrival and the receptionist will be happy to let you in and proceed with your check-in.
Arrivals after 00:00 (midnight): Our receptionist will remain on-site until your check-in, once you have informed us of the time you will be arriving. We charge a surcharge of €10.00 per hour after midnight for staff to remain on-site to check you in.
Check out time is 10:00, except on weekends when this is extended to 11:00.
When checking out, simply drop your keys to the box. If you require a later checkout, please check with reception about availability and rates. All bills must be balanced the evening prior to checkout, at the latest.
Guide and service dogs are allowed on-premises, with no additional fee. However, all other pets are strictly not allowed at our hotel. We pride our hotel on being allergy-free for all guests, so we limit pets and animals on-site.
Please inform us prior to your stay if you are bringing a guide or service dog so that we can prepare the room and your stay in advance for your convenience and comfort.
Prior to arrival, all bookings can be made through our website or partner booking sites.
On-premises, we accept all major cards (except American Express) as well as cash payments.
Invoices are available on request for guests under a certain number of conditions. Conditions as follows:
Domestic Company: All invoices are possible, once we have full details of the company in our files. This is strictly for unpaid stays.
International Company: If your employee or client cannot make the payments independently then we highly recommend using third party sites like www.booking.com to make your booking with us. Here you have the option to make a payment, specify your card details and the limits of your employee’s billing. This creates a lot of transparency for us and our guests and avoids any potential confusion.